For example, a company might have forgotten how to configure a secure Wi Fi network, or have a new team member that it wants to onboard, Bukhari said. “So instead of searching thousands of pages, you just ask the system, ‘so how do I configure secure Wi-Fi network?’ The system will tailor a response unique to your question,” he said. In addition to validating the response, Extreme AI Expert will also expose the user to the information used to generate the response. “We make sure that we have the latest documentation integrated, and it gives you a reference that you can just follow up and make sure. That trust is important, [so] that you know where we generated,” Bukhari said.
The AI Expert gathers data from a combination of Extreme’s public repository, knowledge base and Global Technical Assistance Center (GTAC) documentation, as well as customer network details. It pulls and combines data from applications and devices across the network to establish intelligence related to performance and experience, Extreme stated.
“Extreme AI Expert will curate enterprise data to provide insights, automate operations and create alerts when it detects anomalies like network overload, degradation or Wi-Fi dead spots, among others,” Extreme stated. It can recommend preventative actions and suggest network optimization based on business KPIs.
